Return&Refund

Document

Order Cancellation

Cheerble would accept order cancellation before order is shipped. For any order has been shipped,
the case will be handled subject to Clause 9.2. We reserve our sole and absolute right and discretion to decline any request under this Clause
In the event of any dispute hereunder, our determination shall be final and conclusive.
7-day No Reason Return of Goods
The good may be returned for a full refund for any reason within 7 days of the date the item was delivered to the Delivery Address.
To do so, you must submit a support ticket(help.cheerble.com) or send an email to support@cheerble.com
(If you do not hear back from us for over 72 hours, please contact us via phone call: +86 (0)755 86969094-8008)
In this 7-day window and provide a tracking number for the return shipment within 3 working days of receiving our response.
Once the returned item arrives back in Cheerble’s warehouse for inspection, the refund process will begin subject to satisfaction of requirements below:
● Goods must be returned in its original unaltered condition
● Goods must be returned in its original packaging
● Gift(s) or any enclosed item(s) shall be returned simultaneously
Refund requests for the 7-day No Reason Return of Goods expire 7 days after opening a warranty claim.
It is not possible to process a request for a refund for non-quality issues for items that have expired this 7-day window.
Promotional bundle returns
When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.
For example, if you receive a $50 savings when you purchase a Cheerble Wicked Ball and Wickedbone together and you return either item separately,
the $50 savings will be subtracted from your refund. Also, we do not accept returns or exchanges of Cheerble products purchased from other retailers.
Warranty
Cheerble warrants a list of Cheerble products directly sold by us or sold by some of our authorized dealers, against any quality-related defects. Please refer to details in Cheerble Limited Warranty.
Shipping costs
Shipping costs must be covered by you in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase (offline purchases)
● Warranty claims on items taken outside the original destination country for order fulfillment (online purchase)
● Your accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Cheerble to be in working condition
● Costs associated with unauthorized returns (any returns made outside of the approved process of Cheerble Limited Warranty or 7-day No Reason Return of Goods)
Returning the product
Place the item(s) in a package and indicate on a note your order ID, email address and reason for returning. Send the item(s) to the address we provide to you as we reply to your request ticket.