Returns and refunds
Return & Refund Service
You can request Return & Refund Service within 7 calendar days of receiving the product, or a Replacement Service within 15 calendar days of receiving the product.
You a eligible if:
1. The product has a manufacturing defect or quality issue
2. If the product is damaged during transit, incorrect items are sent, items are missing, or the product does not match the original description of the product shown on the website.
Send us an email here, describing the issue with video proof and proof of purchase.
i. Return & Refund Service and Replacement Service will not be provided where:
1) A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
2) Damage is caused to the product by uncontrollable external factors, including earthquake, fire, floods, lightning strikes, or transportation accident.
3) A product sent to Cheerble for Return & Refund and Replacement Services does not include all original accessories, attachments or packaging.
4) A product is not delivered to Cheerble within seven (7) calendar days after Return & Refund Service confirmation is sent from Cheerble.
5) Not all products for Return & Refund and Replacement Services are sent to Cheerble.
6) Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for.
7) Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation not in accordance with official instructions or manuals.
ii. If it meets the replacement service requirements, the warranty period of the replacement product should be recalculated.
8) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.