Shipping and Delivery

1. What countries does Cheerble Online Store ship to?

Currently, Cheerble Online Store ships to the following regions and countries:

 Asia Pacific Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand.
Europe Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Middle East and India India, Israel, United Arab Emirates (Dubai Only).
America Canada, Puerto Rico, United States.

 

Notes:

– Currently, we do not ship to countries in the South America and Africa.
– We are unable to ship to PO Boxes or APO/FPO military addresses.

 

2.How much does shipping cost to my country/region? 

The table below lists the current shipping fees for the Cheerble Online Store:

 Country / Region Shipping Fee
Canada
Free for orders over US $169;
Calculated by weight for orders below US $169.
United States Free for orders over US $129;
Calculated by weight for orders below US $129.
Puerto Rico Free for orders over US $309;
Calculated by weight for orders below US $309
Europe Free for orders over US $149;
Calculated by weight for orders below US $149.
Australia and New Zealand Free for orders over US $149;
Calculated by weight for orders below US $149.
Japan Free for orders over US $149;
Calculated by weight for orders below US $149.
South Korea
Free for orders over US $129;
Calculated by weight for orders below US $129.
Taiwan
Free for orders over US $89;
Calculated by weight for orders below US $89.
Hong Kong Free for orders over US $69;
Calculated by weight for orders below US $69.
Indonesia, Macau, Malaysia, Philippines, Singapore, Thailand Free for orders over US $159;
Calculated by weight for orders below US $159.
India and Israel Free for orders over US $189;
Calculated by weight for orders below US $189.
United Arab Emirates (Dubai Only) Free for orders over US $199;
Calculated by weight for orders below US $199.


Note:

Shipping rates may vary depending on promotions in effect or changes in rates charged by shipping companies.
If you have ordered multiple products, we will ship them together instead of individually. If you want to receive products individually as soon as they are available, place separate orders.

 

No. Shipment times vary for each product depending on stock availability.
The estimated shipping time, in days, is shown for each product page when you place an order at https://store.cheerble.com.
After your products have been shipped, it may take three to twelve business days to deliver them to you. However, all shipment dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, and incorrect address information.

 

There are two ways in which you can track your order:
Email:
You‘ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel.
Online:
1) Login to your Cheerble Online Store account to view your status.
2) You can track your order by visiting https://store.cheerble.com/pages/tracking.

 

Yes, you can. Customers who are paying with a credit card should contact our dedicated customer care team at support@cheerble.com or massage us via Messenger, with details of the address to which they want to have the order delivered to. Please make sure you send this email before the order is shipped.
Please check your order status after logging into your account and check your most recent order.
Customers who are paying by PayPal are not able to change the address on their order for security reasons. You can refer to your PayPal account for more information.

 

If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Cheerble reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.

 

7. Is it necessary to inspect the received package and included products upon delivery?

Upon delivery, please inspect the item to be sure it’s the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

 

Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do no’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items:
All missing items claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from shipment.

 

In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.
Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

 

10. Handing order problems after delivery?

If you sign for an order yourself and notice the package is damaged, take photos of the package and reject the package. After you reject the package, contact us via support@cheerble.com.

Whether you sign for the order yourself or not, inspect the package and product after you receive it.

If you encounter any of the following problems with your order, please contact us via support@cheerble.com within three business days with any relevant proof of the issue you have available. Timely notification and valid proof can help us resolve your issue as soon as possible. 
1) Damaged delivery package or product package – Attach the photos of the delivery package and product package to your email.
2) Items in the package are not the products you ordered (missing or incorrect items) – Attach photos of your received items and packing list in the email.
3) The package is marked as having been signed for on the courier’s website, but you did not receive the package.